This policy outlines the procedures governing the delivery, cancellation, and modification of on-site furniture installation services provided by Steadymountpro. These terms are established to maintain operational transparency and adhere to the relevant consumer protection legislation across Germany, the European Union, and the United States.
- Order Delivery Process
At Steadymountpro, we provide professional on-site furniture installation services for residential and authorised commercial properties. Upon the successful submission of a booking, our administrative workflow allocates the appropriate technician resources and reserves your designated appointment slot.
“Delivery” within the context of our business operations is defined as the physical arrival of our personnel at your designated premises and the subsequent execution of the agreed installation work. Delivery is subject to standard logistical variables, and scheduling is coordinated based on the information provided during the booking process.
- Service Deposit and Pricing Structure
Please note that all prices displayed on the Steadymountpro website function as a Service Deposit.
This deposit initiates the administrative booking process and reserves your service appointment. It does not automatically represent the final total cost of your complete installation. The final cost is determined by objective criteria, including the specific furniture models, structural complexity, item quantity, and the physical conditions of the service location.
To ensure strict financial clarity, if the scope of your requested installation necessitates adjustments beyond the initial deposit, an itemised final quotation will be presented for your review. We require your explicit approval of this final quotation before any physical installation work commences and before any further charges are processed.
- Appointment Modifications
Customers may request modifications to their scheduled appointments, including changes to the service date, time, or location details.
To facilitate efficient processing and prevent logistical disruptions, we request that customers notify us of any required changes as early as reasonably possible prior to the scheduled appointment. Modifications are subject to personnel availability and standard scheduling constraints.
To ensure our administrative systems process your request accurately across our international service areas, when submitting a modification request via our online forms or email, please ensure that all submitted details—including all calendar dates, address fields, and textual descriptions—are entered entirely in English.
- Cancellation Procedures and Refunds
Customers may cancel their service bookings in accordance with this policy.
Standard Cancellations: If a cancellation request is submitted within a reasonable timeframe prior to the scheduled appointment, the Service Deposit will be refunded to the original payment method used during the transaction.
Late Cancellations: If a cancellation is made at exceedingly short notice, preventing the reallocation of personnel, proportional deductions may apply in accordance with applicable legal standards to cover administrative and logistical preparations.
On-Site Cancellations: If a customer declines the final, itemised quotation provided on-site prior to the commencement of any physical work, the appointment will be cancelled. The deposit will be handled or refunded in compliance with applicable consumer protection laws and our standard operational terms.
- Statutory Consumer Rights (EU & US)
For consumers residing within the European Union, distance contracts for services are generally subject to a statutory 14-day withdrawal period. You possess the right to withdraw from the service contract within 14 days without providing any specific reason.
However, if you explicitly request that our physical installation services commence prior to the expiration of this withdrawal period, you acknowledge that you will be responsible for the proportional costs of services properly rendered up to the point of cancellation. Furthermore, upon the full execution of the agreed service, the right of withdrawal may be waived as permitted by applicable EU legislation.
For customers located in the United States, cancellations and refunds are handled in strict compliance with all applicable federal and state contractual frameworks.
- Website Media and Representation
All visual assets, diagrams, and images utilised across the Steadymountpro website are strictly original creations or legally sourced, copyright-free materials. They are intended exclusively to illustrate general service scenarios and standard workflows, and do not constitute a representation of specific third-party furniture brands. - Contact Information
To submit a cancellation request, modify an existing appointment, or enquire about our service delivery process, please contact our support team using the details provided below. Kindly include your booking reference in all correspondence.
Brand Name: Steadymountpro
Website: www.steadymountpro.com
Company Name: Handware Furniture & Display GmbH
Address: Fasanenweg 5, 65451, Kelsterbach
Tel: +49610798890
Email: furniture@steadymountpro.com