Steadymountpro respects the privacy of individuals who visit our website, contact us, make a booking, or use our on-site furniture installation services.
This Privacy Policy explains how Steadymountpro collects, uses, stores, and handles personal information in connection with www.steadymountpro.com and our related customer services. We process personal information strictly in accordance with applicable data protection and privacy laws, including the General Data Protection Regulation (GDPR) where applicable, German data protection requirements, and applicable United States privacy laws.
- Data Controller
For the purposes of applicable data protection legislation, the controller of personal information collected through this website is:
Brand: Steadymountpro
Company Name: Handware Furniture & Display GmbH
Address: Fasanenweg 5, 65451, Kelsterbach
Tel: +49610798890
Email: furniture@steadymountpro.com
- Personal Information We Collect
Depending on how you interact with our website and services, we may collect information such as:
Name and contact details;
Email address;
Telephone number;
Service address;
Booking and appointment information;
Information concerning the specific furniture installation service requested;
Order reference and transaction details;
Information provided when contacting customer support;
Information submitted through website forms;
Website usage information, where applicable;
Device, browser, and technical information required for the secure operation of the website;
Information required to comply with applicable legal and regulatory obligations.
We only request information that is directly relevant to providing, administering, and managing our services or responding to your enquiries.
- Information Provided Directly by Customers
We may collect personal information when you:
Visit our website;
Submit a contact enquiry;
Request information about a service;
Place a booking;
Make a service deposit;
Request a change to an appointment;
Contact customer support;
Ask about an existing order.
Customers should provide accurate information when submitting an enquiry or booking. Please do not provide unnecessary sensitive personal information through general contact forms or email.
- Service Deposits and Transaction Information
The amounts displayed on Steadymountpro service pages function as service deposits to secure your appointment, unless a particular page expressly states otherwise.
A service deposit is associated with the booking process for the selected furniture installation service. Transaction-related information is processed solely for the purpose of recording the booking, confirming payment, administering the requested service, and maintaining transparent records.
Payment of a deposit secures your service slot. Any additional requirements or adjustments not covered by the initial deposit will always be clearly quoted and require your explicit consent before any further charges are applied. We retain transaction records strictly for the periods required by applicable accounting, tax, and legal requirements.
- Purposes for Processing Personal Information
We process personal information for the following legitimate business purposes:
To respond to customer enquiries and provide support;
To administer service bookings and arrange appointments;
To deliver the requested furniture installation service safely;
To communicate transparently regarding booking statuses;
To process deposits and manage final invoicing securely;
To handle cancellation and refund requests promptly;
To identify and address website technical issues or prevent fraudulent activity;
To comply with mandatory legal and accounting obligations.
We do not use your personal information for purposes unrelated to the administration of our services unless legally permitted or explicitly consented to.
- Legal Bases for Processing (EEA)
Where the GDPR applies, we process personal information based on the following legal grounds:
Performance of a contract: Necessary to arrange or administer your requested service.
Pre-contractual measures: Necessary to respond to your enquiries before you make a booking.
Legal obligations: Required to comply with tax, accounting, or regulatory laws.
Legitimate interests: Necessary for secure website operation, fraud prevention, and professional customer service.
Consent: Where required by law (e.g., non-essential cookies), we will obtain explicit consent.
- Customer Communications
We may use your contact details to communicate about your bookings, appointments, service arrangements, payment records, and support matters. Where applicable law requires consent for promotional communications, we will seek it explicitly and provide an easy method to opt out. - Payment Information and Security
All online payments for services are securely processed through industry-standard, PCI-DSS compliant third-party payment gateways.
Steadymountpro does not view, collect, store, or process your full credit card details or sensitive financial data on our servers. Payment-related information accessed by us is strictly limited to transaction references, payment status, and amounts paid, which are necessary to administer your booking.
- Cookies and Similar Technologies
Our website uses cookies essential for core functionality and secure checkout processes. Where applicable law requires consent for analytics or preference cookies, we provide a clear consent mechanism. - Website and Technical Information
For security and performance monitoring, certain non-identifying data may be processed automatically, such as your IP address, browser type, device type, and basic website activity. This ensures our platform remains secure and functional for all users. - Contact Forms and Customer Support
Information submitted through our customer service channels is used to identify your order and resolve your enquiry efficiently. To ensure prompt assistance, please submit all details (including dates and descriptions) in English. - Sharing of Personal Information
We do not sell personal data. We may selectively share information with trusted third parties strictly to operate our business, including:
Secure website hosting providers;
PCI-compliant payment gateways;
On-site installation technicians assigned to your booking;
Authorities or public bodies, only if strictly required by law.
- International Data Transfers
Because we serve customers in Europe and the US, necessary data may be processed across borders. Where GDPR applies and data is transferred outside the EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place. - Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this policy, manage your bookings, and comply with legal or tax retention obligations.
- Data Security
We implement robust organisational and technical security measures—including SSL encryption—to protect your personal information against unauthorized access, loss, or misuse. - Your Rights under European Data Protection Law (GDPR)
If you are located in the EEA, you have the right to request access, correction, deletion, or restriction of your personal data. You may also object to specific processing activities or request data portability. - Rights of United States Consumers
For US consumers, including California residents (CCPA/CPRA where applicable), you have the right to know what personal information is collected, request its deletion, and opt out of the sale of your data (note: we do not sell your data). We will fulfill all valid privacy requests in accordance with state and federal laws. - Personal Information of Children
Our services are designed for adult property owners and tenants. We do not knowingly collect personal information from minors. - Third-Party Websites
Our website may contain links to external platforms. This Privacy Policy applies solely to Steadymountpro. We recommend reviewing the privacy policies of any external sites you visit. - Changes to This Privacy Policy
We may update this policy periodically to reflect operational or legal changes. The latest version will always be available on this page. - Contact Regarding Privacy
For any privacy-related enquiries or to exercise your data rights, please contact us at:
Company Name: Handware Furniture & Display GmbH
Address: Fasanenweg 5, 65451, Kelsterbach
Tel: +49610798890
Email: furniture@steadymountpro.com