This policy outlines the standard procedures for the booking, processing, and execution of on-site furniture installation services provided by Steadymountpro. As we provide an on-site professional service rather than a dispatched physical good, “delivery” within the context of our operations refers to the scheduling, arrival, and completion of the installation work at your designated premises.
This framework ensures compliance with applicable consumer protection legislation across Germany, the European Union, and the United States, whilst providing complete operational transparency.
- The Deposit Model and Transparent Pricing
Please note that the prices displayed across the Steadymountpro website represent a Service Deposit and do not automatically constitute the final total cost of your installation.
The purpose of this deposit is to officially reserve your appointment slot, allocate technician resources, and initiate our administrative workflow. The final service cost will be determined by objective criteria, including the specific furniture models, structural complexity, item quantity, and the physical conditions of the service location.
To ensure complete financial clarity, if the scope of your installation requires adjustments or incurs costs beyond the initial deposit, an itemised final quotation will be presented to you. We strictly require your explicit approval of this final quotation before any physical installation work commences or any further charges are applied.
- Booking Processing and Appointment Confirmation
Upon successful payment of the Service Deposit via our secure third-party payment processors, your order enters the processing phase.
Our support team will review the submitted requirements to assign appropriate personnel. To standardise our scheduling systems and ensure accurate communication across our international service areas, we require all booking information, contact forms, and calendar dates to be submitted entirely in English.
An appointment is only considered fully confirmed once you receive an official booking confirmation notice from Steadymountpro, detailing the expected arrival window and agreed service parameters.
- On-Site Service Execution (Delivery of Service)
The delivery of our service takes place at the authorised residential or commercial address provided during the booking process.
For a seamless execution, customers are expected to:
Ensure that the service location is accessible and free from unreasonable hazards at the scheduled time.
Verify that all unconstructed furniture items and their original manufacturer fittings are present at the property.
Provide clear instructions regarding parking, building access, or security protocols prior to the technicians’ arrival.
Should the actual site conditions differ materially from the details provided during booking, or if vital furniture components are missing, our technicians will assess the situation and propose a revised scope of work or an alternative appointment arrangement.
- Consumer Rights and Service Modifications
The fulfilment of our services respects the statutory consumer rights applicable in your jurisdiction.
For consumers within the European Union, distance service contracts are subject to a statutory 14-day withdrawal period. Should you expressly request that the physical installation service begin before the expiration of this timeframe, you acknowledge that proportional costs for services successfully rendered will apply in the event of a subsequent cancellation. For our customers in the United States, service execution adheres to the relevant state and federal contractual frameworks.
Requests for appointment modifications or cancellations are managed strictly in accordance with our formal Cancellation and Refund Policy.
- Website Media and Service Representation
We strive to present our service offerings as accurately as possible. All visual assets, diagrams, and photographs utilised on the Steadymountpro website are completely original creations or legally licensed, copyright-free materials. These assets serve to illustrate general installation scenarios and standard quality expectations; however, as every property and furniture model is unique, they do not constitute a strict guarantee of identical aesthetic outcomes for every individual project. - Company Information
For enquiries relating to the fulfilment of an order, appointment scheduling, or specific service requirements, please contact our administrative team:
Brand Name: Steadymountpro
Website: www.steadymountpro.com
Company Name: [XXX]
Registered Office: Germany
Email: furniture@steadymountpro.com
Company Address: [XXX]
Telephone: [XXX]