These Terms and Conditions govern the use of www.steadymountpro.com and the purchase and booking of on-site furniture installation services offered under the Steadymountpro brand.
By placing a booking through our website, the customer acknowledges that they have read and understood the applicable service information, pricing structure, and these Terms and Conditions before completing the transaction.
- Business Information
Brand: Steadymountpro
Website: www.steadymountpro.com
Company Name: Handware Furniture & Display GmbH- Address: Fasanenweg 5, 65451, Kelsterbach
- Tel: +49610798890
- Email: furniture@steadymountpro.com
Steadymountpro provides independent furniture installation services to customers in applicable service areas within Europe and the United States.
- Scope of Services
Steadymountpro provides professional furniture installation services strictly according to the service description selected by the customer.
The precise scope of each service is determined by:
The specific service package selected;
The description displayed on the relevant service page;
The details supplied during the booking process;
The final appointment arrangements mutually confirmed by both parties.
Services may include the assembly and installation of furniture components explicitly outlined within the selected tier. Services not included in the relevant description are not automatically part of the booking.
- Transparent Deposit Pricing and Final Quotation
All prices displayed on the Steadymountpro website function exclusively as a “Service Deposit” to reserve an appointment, unless expressly stated otherwise.
This deposit initiates the booking workflow and secures your installation slot. It does not automatically represent the complete final price of complex installations, nor does it cover unlisted additional work.
Anti-Hidden Fee Guarantee: Steadymountpro operates with complete financial transparency. If site conditions or furniture complexity require a higher final service charge, a clear, itemized final quote will be presented to the customer for explicit approval before any physical work begins or any additional charges are incurred. Payment of a deposit does not legally bind the customer to undisclosed future charges.
- Booking and Appointment Specifications
A booking request submitted through the website is subject to acceptance and technician availability.
The customer must provide accurate information required for the booking, including relevant contact details, service location, and specific furniture requirements. To ensure efficient processing and system compatibility, all information submitted via our booking forms—including calendar dates and textual descriptions—must be entered entirely in English.
Once accepted, the customer will receive an official booking confirmation. Appointments may need to be reasonably rearranged if unforeseen circumstances materially affect our ability to deploy technicians safely.
- Customer Responsibilities
The customer is responsible for providing accurate operational information. The customer must ensure that:
The service address provided during booking is correct;
Unrestricted and safe access to the service location is available at the scheduled time;
The unconstructed furniture and all manufacturer components are present;
Any relevant restrictions (e.g., parking, stairs, security gates) are communicated in advance.
- Furniture, Components, and Third-Party Brands
Steadymountpro is an independent service provider and is not affiliated with, endorsed by, or an authorized agent of any specific furniture manufacturer or brand.
The customer remains responsible for ensuring that all structural components, fittings, and manufacturer instructions are available. If vital parts are missing or damaged from the manufacturer, the installation may not be completable as scheduled. In such cases, we will discuss practical options, including rescheduling or adjusting the scope of work.
- Service Location
Where actual site conditions (e.g., hazardous environments, structural impediments) materially differ from the information supplied during booking, Steadymountpro reserves the right to halt work, review the arrangements, and issue a revised quote for customer approval before proceeding. - Additional Services
If the customer requests on-site work outside the original booked scope, it will be subject to a separate evaluation. No additional work will be undertaken without the customer’s prior written or explicit verbal authorization of the associated costs. - Appointment Changes
Customers requiring an appointment change should contact our support team as soon as possible. Rescheduling requests are subject to availability and our applicable cancellation provisions. - Cancellation
Customers may cancel a booking in accordance with our Cancellation Policy and their statutory consumer rights.
For customers in the European Union, distance service contracts generally provide a statutory 14-day withdrawal period. However, if a customer explicitly requests that the physical installation service begin before the end of this withdrawal period, the customer acknowledges that the right of withdrawal may be waived upon full performance of the service, and proportional costs will apply for work already rendered. - Refunds and Deposit Security
Refunds are processed in strict adherence to our Refund Policy and mandatory consumer rights.
If a final quote provided on-site significantly exceeds the initial deposit due to undisclosed complexities, and the customer declines to proceed with the final quote before work begins, the deposit will be handled or refunded in accordance with applicable consumer protection laws and our cancellation terms. All eligible refunds are processed back to the original payment method used during checkout. - Consumer Rights
Nothing in these Terms and Conditions is intended to restrict mandatory consumer rights that cannot be lawfully excluded. EU consumers retain all statutory protections regarding distance contracts. US customers are protected under applicable federal and state consumer laws. Where a mandatory provision of law conflicts with these Terms, the legal requirement shall seamlessly prevail. - Service Performance
We strive to execute all installations professionally and punctually. However, appointment durations are estimates based on standard conditions. Material issues encountered on-site will be communicated transparently to find an appropriate resolution. - Customer Communications
For all enquiries, modifications, or support needs, customers must use the official contact details provided on our website. Please ensure your booking reference number is included in all correspondence. - Secure Payments
All applicable deposits must be paid securely through the PCI-compliant payment gateways integrated into our checkout process. The transaction amount displayed during checkout strictly corresponds to the Service Deposit. Steadymountpro does not manually store sensitive credit card data. - Website Information and Intellectual Property
We maintain clear, accurate descriptions of our services.
Intellectual Property Declaration: All visual media, page designs, and images utilized on the Steadymountpro website are either 100% original creations or strictly sourced from legally licensed, copyright-free materials. These assets are used solely to illustrate generic service scenarios. No individual or organization may copy, extract, or use our website’s original assets for commercial purposes without written permission. - Prohibited Use of the Website
Customers must not:
Submit knowingly false or fraudulent payment information;
Interfere with the website’s infrastructure or security;
Use the platform for any unlawful activities.
Steadymountpro reserves the right to immediately cancel bookings that violate these security terms.
- Limitation of Responsibility
Steadymountpro is responsible for performing the agreed services competently. To the extent permitted by law, we are not liable for pre-existing property damage, manufacturing defects in the furniture itself, or delays caused by the customer’s failure to provide necessary access or components. - Events Outside Reasonable Control (Force Majeure)
If severe weather, supply chain disruptions, or other events beyond our reasonable control prevent service delivery, we will contact the customer promptly to arrange a mutually agreeable alternative date without penalty. - Complaints
We prioritize customer satisfaction. Any concerns regarding service execution should be reported to our support team promptly, including photographic evidence where applicable, to allow us to review and resolve the matter efficiently. - Privacy
All personal and transaction data is securely processed strictly in accordance with our Privacy Policy and applicable regulations like the GDPR and US state privacy laws. - Governing Law and Jurisdiction
These Terms are governed by the applicable laws relevant to the transaction, prioritizing mandatory consumer protection provisions in the customer’s jurisdiction (EU or US). - Amendments to These Terms
Steadymountpro may update these Terms periodically to reflect operational or regulatory changes. The version active at the exact time of your booking remains applicable to your specific transaction. - Severability
If any provision of these Terms is deemed invalid under applicable law, all remaining provisions shall continue in full force and effect. - Contact Information
Company Name: Handware Furniture & Display GmbH- Address: Fasanenweg 5, 65451, Kelsterbach
- Tel: +49610798890
- Email: furniture@steadymountpro.com
By finalizing a payment and booking through www.steadymountpro.com, you explicitly confirm that you have reviewed the service scope, deposit structure, and these Terms and Conditions.